Maintain Your Fire Extinguishers

5/2/2022 (Permalink)

Fire extinguishers must be in working order to perform properly. OSHA regulations stipulate that commercial businesses must inspect their portable fire extinguishers monthly. This practice would also be beneficial for Homeowners who possess a fire extinguisher. Know what to check and how to make sure your extinguishers are working properly.

Fire Extinguisher Inspection

Location

All fire extinguishers should be easy to locate and easy to see. If it cannot be easily seen or reached, the extinguisher should be relocated so that it can be more easily accessed. 

Pressure Gauge 

The pressure gauge should be pointing to the green area, known as the operating zone. This zone means the extinguisher is ready for use. If the needle is to the left or the right of the operating zone, the extinguisher has lost pressure and needs to be recharged or is under too much pressure and is at risk of a leak or a cylinder failure. Call a fire professional right away if the pressure gauge is outside of the operating zone.

Inspection Tag

The inspection tag identifies when the last annual inspection took place and when the next one is due. If there is no inspection tag the extinguisher should be inspected and a new one will be attached.

Damage

Lastly, the extinguisher needs to be checked thoroughly for damage or deterioration. Check the label and serial number to make sure it can still be read. Check for dents and punctures, as well as rust and corrosion. The hose should still be securely fastened to the extinguisher and free of cracks or other damage. Also, the locking pin should be present and fastened correctly and securely. The extinguisher must also have a tamper seal. This will indicate if anyone has attempted to use or discharge the unit.  If any extinguishers are damaged or tampered with, have them professionally inspected immediately.

Record Your Findings

Write your name or initials, signature, and date of inspection to confirm that it has been done. After you’ve signed off, write a report that describes any issues and the steps required to remedy them. 

Following these guidelines will ensure your extinguishers will be ready for use in case of fire.

When a disaster strikes, SERVPRO® is here to help. Call SERVPRO® of Tustin for your disaster recovery needs. From Fire and Water damage to sanitization, we are there to assist you. Call us at: (714) 480-1340

Can a Property Be Restored from Black Water?

4/21/2022 (Permalink)

When a flood takes place, our team of highly trained technicians examines the characteristics of the affected area to determine what category or how severe the water damage is. Category 3, or Black Water as its also known, is the worst and most damaging as this water is considered hazardous.

• What is Black Water?

Black Water or Category 3 Water is defined as commonly defined as water originating from sewage, but really is any water that harmful chemicals and/or bacteria. 

• How do we restore damage from Black Water?

If your property is affected by black water, it is extremely important to let trained experts handle the restoration of the space. Because of the extremely contaminated nature of Category 3, specific quarantine and safety protocols are used to ensure full sanitization and restoration of the affected area. 

When a disaster strikes, SERVPRO® is there to clean up the mess. Call SERVPRO® of Tustin for your disaster recovery needs. From Fire and  Water Damage to sanitization, we are there to assist you. Call us at: (714) 480-1340

Matterport Scanning Technology | How it Benefits You

4/12/2022 (Permalink)

The Matterport PRO 2 Camera is 134 megapixels and shoots with 3D accuracy using infrared sensors.

Our goal at SERVPRO® of Tustin is to find the best possible solutions for our clients. We continuously seek new forms of technology and solutions to provide the best possible service to our customers.

The Matterport 3D Camera is one solution our clients and those we work with love!The Matterport 3D scanning system allows us to capture a space and create a virtual 3D model. 

How It Can Benefit You:

• Virtual Walkthroughs - Due to COVID-19, many insurance adjusters and facility managers have suspended their in-person walk throughs. The Matterport system allows us to share that space with them virtually as if they were there in person.
• Insurance Claims - Having a 3D scan of your space could be useful during an insurance claim. It could show items & possessions that would need to be noted. If you already have a claim, it would be a useful tool to capture the loss.
•  Measurement Tool - During a loss, we want to provide the most accurate information. The Matterport system uses infrared sensors to capture data. This data can be measured within the system to provide the most accurate estimate.

The Matterport 3D system makes your role and ours easier. For more information on the Matterport system, please call our office or reach out online. (714) 480-1340

SERVPRO® of Tustin Is Growing | New Ownership

11/29/2021 (Permalink)

After 30 years with SERVPRO® of Tustin, Bill and Dorthy Bisaha are retiring! For friends and valued partners of SERVPRO® of Tustin, we want to let you know the team is still here to help you 24/7. 

The company was sold to Thom & Gina Hoge and Matt Wilson. 

DON'T WORRY... Thom, Gina & Matt are not new to SERVPRO®. Bill & Dorthy chose to sell to them because they knew they would be able to take care of the customers and VIP clients the way they did, if not better.

MEET THE NEW TEAM - They are a great team!

- Thom & Gina Hoge have successfully owned and operated four (4) SERVPRO franchises for the last 12 years - SERVPRO® of Downey, Montebello, Compton, & Vernon. They are ranked as one of the Top 100 Franchises in the country. Thom is well known as a subject matter expert (SME) for water, fire, smoke, and mold-related projects. He is often called out by insurance carriers to help on complicated losses or losses where fraud or over-charging may be involved. Thom will tell you: "If you have a problem call me on my cell 24/7 - (714) 553-4403."

Matt Wilson is a certified IICRC Instructor. Matt and Thom love the science – they are nerdy like that. Before they bought the franchise, for 19 years Matt has worked for SERVPRO Corporate as the Trainer Director where he oversaw 110 franchises throughout LA, Riverside, San Bernardino & San Diego Counties. If you have a technical issue he can help.

WHAT THIS MEANS FOR YOU…

It means that Thom and Matt will be giving you VIP treatment while Bill & Dorthy enjoy some much-needed rest and relaxation.

The new SERVPRO® will now be able to deliver:

• Even Faster Response and On-Site Times
• 24/7 Emergency Service
• Exceptional Customer Service
• Highly Trained Technicians
• Utilization of Advanced Technologies and Methods

Bill and Dorthy “THANK YOU” for making SERVPRO® of Tustin your Restoration, Cleaning, & Reconstruction company of choice over the years.

Thom & Matt, and the entire SERVPRO® team look forward to working with all of you now and into the future!

Our Los Angeles and Orange County SERVPRO teams look forward to assisting you with all of your restoration, cleaning, and reconstruction needs!

Happy Customers in Tustin?

7/28/2021 (Permalink)

We have been restoring property damage in Orange County for over thirty years.

SERVPRO^® of Tustin and SERVPRO^® of Orange/Villa Park have been restoring residential and commercial property damage in Tustin and Orange County for over thirty years! Here are some Google Reviews that say it all:

“SERVPRO came to my house to do a covid cleaning, and they were super responsive, professional, and friendly! They gave me the direct number of the person who would be cleaning my home, and he was readily available to answer any of my questions. They told me they could come the next day, and they even lowered their price by $200 to accommodate my situation. The cleaning was quick and effective, and it gave my roommate and me great peace of mind. I highly recommend SERVPRO!” Zoe Massman-Johnson

“SERVPRO of Tustin handled really complicated water damage that we had in our condo in Rancho Santa Margarita. It flooded not just our unit, but our two lower neighbors as well. Everyone was well taken care of and the crew was really great at explaining the process the entire time. Thank you to their entire team for a job well done!” Troop Cookies

Call Us Today!

When you have a property damage emergency, SERVPRO^® of Tustin and SERVPRO^® of Orange/Villa Park are ready to respond 24-hours a day. Call us today at 714-480-1340. We’ll restore your property damage in Tustin, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Satisfied Customers in Orange?

6/21/2021 (Permalink)

We are committed to delivering an exceptional customer experience in Orange County.

Happy Customers

SERVPRO^® of Tustin and SERVPRO^® of Orange/Villa Park has been serving the cleanup and restoration needs of Orange residents and commercial businesses for over 30 years, and we are committed to creating the best customer experience for every customer we serve. Here is a customer testimonial from our website:

“The stress of having a flood at our home was made easier by SERVPRO of Tustin. We discovered a major water leak in our upstairs master bath and bedroom which also flooded our garage.  Our insurance company called SERVPRO who responded and stayed at our home until 4 a.m.  They showed up every day (and on time) to check on the drying process.  When that was completed, we had their crew repair the walls and paint. That crew was great. The last thing that needed to be done was to stretch, clean and deodorize our carpet.  Again, the SERVPRO crew showed up on time and did not leave until everything was perfect. I can't say enough about how professional everyone at this company has been. I would like to especially thank Joe Valencia who is a perfectionist when it comes to his job.  Great work by this company and I would recommend them to anyone.” Jerry N., Orange, CA

Call Us Today!

SERVPRO^® of Tustin and SERVPRO^® of Orange/Villa Park is on-call 24-hours a day in Orange to serve you. Call us today at 714-480-1340.

Franchises are Independently Owned and Operated.

Let SERVPRO of Tustin and SERVPRO of Orange / Villa Park Bring the Clean-Up Equipment in Tustin

4/25/2021 (Permalink)

It won’t happen to us.

“I don’t need to think about that. It won’t happen to us” says one spouse to another. They flip the light switch and drift off to sleep. A spark happens near wood; a flame is created inside a wall; and, before you know it you are answering questions from an insurance adjuster. You don’t know who you want to use to start the clean-up ball rolling in Tustin, but you need it done. 

It happened to us. 

It seems too often that those things in life we think won’t happen—happen. They happen and we’re left holding the bag. Don’t allow yourself to be another victim. Let us bring the bags…    …the rags, the vacuums, the masks, and the paint…

What do we do? 

Call us if the unimaginable happens and we will be there to help.SERVPRO of Tustin and SERVPRO of Orange / Villa Park will send technicians who are experts in fire restoration. Soot and smoke damage are things we understand. 

Sharing the SERVPRO History in Tustin

4/14/2021 (Permalink)

Why SERVPRO?

Ted Isaacson opened the first SERVPRO® in 1967 in Sacramento, California selling his first Franchise in 1969.  In 1988 the SERVPRO headquarters moved to Gallatin, Tennessee. SERVPRO now has 1700+ Franchises in the United States and Canada. SERVPRO of (Franchise) specializes in cleanup and restoration services in (City or County). We can make your fire, smoke, water, or mold damage “Like it never even happened.” 

What does SERVPRO of Tustin and SERVPRO of Orange / Villa Park do?

SERVPRO of Tustin and SERVPRO of Orange / Villa Park provides:

• residential & commercial cleanup of:
• water/ flood damage
• fire damage
• storm damage
• mold remediation
• restoration

SERVPRO of Tustin and SERVPRO of Orange / Villa Park performs these specialties, including:

• Water Restoration
• Fire Restoration
• Mold Removal
• Biohazard
• Sewage
• Drapes and Blinds
• Odor Removal
• Trauma and Crime Scene Cleanup
• Vandalism and Graffiti
• Air Ducts and HVAC
• Ceilings, Floors, and Walls
• Carpet and Upholstery

SERVPRO of Tustin and SERVPRO of Orange / Villa Park works directly with most insurance companies and are available 24 hours a day, seven days a week in Tustin.

Why SERVPRO of Tustin and SERVPRO of Orange / Villa Park? Each franchise is an individually owned and operated company.  We have advanced expertise in water restoration along with specialized equipment in water removal and also advanced drying equipment.  

Technicians at SERVPRO of Tustin and SERVPRO of Orange / Villa Park will keep you informed as they restore your damage so you will know what SERVPRO did, and how the process worked.  

SERVPRO of Tustin and SERVPRO of Orange / Villa Park are independently owned and operated. 

Ease your Burden when Disaster Happens in Tustin

4/14/2021 (Permalink)

When disaster strikes…

For many, your home in Tustin represents a lifetime of hard work and a place where roots are important. It is where the family gathers, and where your most endearing and important memories are made. When a disaster strikes; whether it be fire, storm, mold, or other water damage/flooding, it will likely be one of the most traumatic experiences of your life. When these things happen and stress is high call us. Our professionalism and rapid response time, as well as our nonintrusive clean-up and exit, should do much to ease the burden you are bearing. SERVPRO of Tustin and SERVPRO of Orange / Villa Park really do want to help you carry the load.

…we’ll be there to ease your burden.

Sharing a load to SERVPRO of Tustin and SERVPRO of Orange / Villa Park means our work makes your situation more bearable. Twenty-four hours a day/seven days a week we are on call with equipment that is up-to-date, and people who are professional and efficient. Our goal is to keep you moving forward with as little worry as possible in Tustin. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park are Independently Owned and Operated.

Algae vs Mold

9/3/2020 (Permalink)

The photo shows the difference between what Algae looks like vs mold growth.

Algae

Algae is naturally occurring. It enjoys a life of moisture and sunshine. It is a moss-like plant that moves via airborne spores. It is more common in humid climates and commonly becomes an issue on shingles and exterior walls and walkways that stay damp. It is typically green to dark green.  Algae may grow in well-lit bathrooms as well.

Mold

Mold prefers damp, dark warm areas that are not ventilated well, such as within walls, behind or under furniture, wet flooring, attics, and basements.  Mold needs damp organic matter to grow on such as paper, dirt, wood.  It does not grow on inorganic matter such as concrete, glass, metal, synthetic carpet, etc.  Mold may be present on inorganic materials if there is organic matter on the surface to feed on.

If you suspect you have mold, don't hesitate to call us for an assessment. Our team is highly qualified and always ready to help. SERVPRO Of Tustin (714) 480-1340

What SERVPRO of Tustin Will Do For You!

3/18/2020 (Permalink)

• Customer Service
• Fast response, 24 hours a day, 7 days a week
•  Customer contacted within half hour from notice of disaster
•  On-site in less than 4 hours to start mitigation services – often under 90-minutes
•  Within 8 business hours client is briefed on the scope of damage
•  Customer Service will provide regular updates on job progress
•  Itemized billings and digital photos on every job
• Emergency Disaster Services
•  Fire and smoke cleaning and restoration of structure and content
•  Sewage and gray water extraction, cleaning and sanitizing
•  Document drying and restoration
•  Mold remediation
•  Board up, Fencing and Glass cleanup services
•  Trauma Scene Cleanup
• Other Services
•  Free Emergency Response Profile (ERP)
•  Contents pack-out and storage
•  Carpet cleaning and spotting
•  Carpet repairs-stretching, seaming & relays
• Spotting, deodorization and drying
•  Upholstery and fabric wall cleaning
•  Sanitizing & deodorization (animal, chemical, smoke, etc.)
•  Application of fabric and fiber protectant
•  Thermal imaging
•  Fine art restoration in partnership with the Chicago Conservation Center
•  Roof wrapping and tarps
•  Air-duct cleaning
•  Hoarding cleanup
  SERVPRO of Tustin is part of a national franchise with over 1,600 offices nationwide. We are the preferred restoration vendor for facility and property managers throughout Southern California. SERVPRO of Tustin responds to disasters day or night. Our involvement in BOMA, IREM, IFMA, SCAA, CACM and CAI, keeps us informed of the concerns unique to property and facility managers.
  Call us at
  714-480-1340

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of Tustin, Orange/ Villa Park 714)480-1340 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

The Summer Heat May Affect Your Appliances

2/26/2020 (Permalink)

You know those hot summer days when you can feel the sun sucking away all your energy? Well, the same thing can happen to your household appliances during the summer too. When the weather gets hot, there are some preventative measures you can take to protect the systems and appliances in your home.

The higher temperatures outside can create a buildup of moisture on your appliances inside. This extra moisture can cause appliances to degrade faster, and can potentially cause electrical shocks. Appliances can also sweat, causing water to settle around cords and wires. It can also flood the interior of the system, which can potentially lead to mold.

You also must be wary of your appliances overheating. Appliances may have higher surface temperatures, and can lose function when overheated, or require more electricity to work properly. Most appliances use more energy during summer months because they have to work even harder to maintain a cool temperature themselves.

AC Units often have to work harder in the summer because in addition to cooling your home, they also work to remove moisture from the air. Consider installing a dehumidifier with your HVAC system, or using one in rooms where it gets hottest. The dehumidifier can remove moisture from the air and allow the Air Conditioner to work solely on cooling your home.

You should also maintain regular cleaning/maintenance of your unit’s filters and coils in order to ensure that it is working properly. The same should go for your fridge/freezer. Dirty coils can lead to overheating, which could leave you without an AC unit or a fridge.

Your fridge should also be kept somewhere cool (avoid hot garages). Once you find the right place for your fridge, be sure to give it ample breathing room. The fridge needs enough room to release heat, but you don’t want that heat to become trapped and cause the unit to overheat and stop working.

You should maintain regular upkeep and maintenance of all of your household appliances all year long, but it's especially important to be mindful of how they can be affected in this summer heat. Should you require emergency services, call SERVPRO of Tustin 24/7 at 714-480-1340

Planning Ahead. Emergency Ready Profile

11/7/2019 (Permalink)

A Company’s ability to recover quickly from unforeseen calamities reduces the time business is interrupted.  It is imperative that business enterprises dvelop a strategic plan that ensures a prompt recovery, be it from an area-wide disaster or internally caused damage.

SERVPRO’s Emergency Ready Profile (ERP) is a cloud based application that can be utilized to gather important information about a company’s property and strategic vendor partners.  This information is vital to a business’s ability to respond quickly an appropriately to disasters – both big and small.  SERVPRO of Tustin will assist in creating your ERP and form a partnership with management teams to prepare for and respond to any size disaster with the customized profile.  We will work with your business as a vendor partner to plan and prepare for the quickest recovery and restoration for any unexpected crisis.

While, we at SERVPRO of Tustin are here in Southern California are ready to dispatch our crews to any size disaster, we also have the backup of a national team of offices with resources and depth of experience to help in a catastrophic disaster when local resources may be stretched thin.   We are ready for whatever may happen!

Call us and we’ll guide you through putting together your customized Emergency Ready Profile.

The Importance of Document Drying

2/26/2019 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos. 

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs. 

Are there other services than just document drying?

Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!

There's no time to waste! Call us today at 714-480-1340